Question 1

How can I track my shipment?

Accepted Answer

Enter your tracking number on our Track page. You'll see real-time status, current location, full history and estimated delivery.

Question 2

How do I get a shipping quote?

Accepted Answer

Use the Get a Quote form with origin, destination, weight and service type. A specialist responds within one business hour.

Question 3

Which countries do you ship to?

Accepted Answer

We deliver to more than 200 countries and territories with multimodal air, ocean and ground options.

Question 4

How long does international shipping take?

Accepted Answer

Express air typically 1–3 business days, standard air 3–7, and ocean freight 15–45 days depending on lane.

Question 5

Is my shipment insured?

Accepted Answer

We offer all-risk cargo insurance covering loss, damage and theft. You can add coverage during quote request.

Question 6

How do you handle customs clearance?

Accepted Answer

Our licensed brokers handle HS code classification, duties, taxes and full compliance documentation on your behalf.

Question 7

Can I change a delivery address?

Accepted Answer

Yes — contact our 24/7 support with your tracking number. Changes are subject to current shipment status and route.

Question 8

What happens if delivery fails?

Accepted Answer

We attempt delivery up to three times and notify the receiver. After that the shipment is held at our local hub for pickup.

Answers to common shipping questions.